Privacy Policy and Cookie Management

Privacy Policy and Cookie Management

1. Data Controller

The website Decalkoo (www.decalkoo.com) is operated by:
Decalkoo
15 rue des Halles, 75001 Paris, FRANCE
Contact email: hello@decalkoo.com

Decalkoo is responsible for the processing of personal data collected on the website.

2. Data Collected

We only collect the data necessary to process orders and improve our services:

  • Identification data: name, surname, postal address, email address.

  • Order data: purchased products, delivery method, payment method.

  • Payment data: processed exclusively by PayPal. Decalkoo does not store any banking details.

  • Technical browsing data: IP address, browser type, visited pages (via cookies).

3. Purposes of Processing

The data collected is used for:

  • Fulfilling the contract (processing and delivering orders).

  • Customer support (after-sales service, invoicing, returns).

  • Compliance with legal and tax obligations.

  • Improving user experience (statistics, personalization).

  • Managing cookies and browsing preferences.

4. Legal Basis

The processing of your data is based on:

  • Contract performance (orders and delivery).

  • Compliance with legal obligations (invoicing, accounting).

  • Your consent (newsletter subscription, marketing cookies).

  • The legitimate interest of the controller (fraud prevention, website improvement).

5. Data Retention

  • Order-related data: 10 years (legal accounting and tax obligation).

  • Customer account data: until request for deletion or 3 years after the last activity.

  • Browsing data (cookies): maximum duration of 13 months.

6. Data Recipients

Your data may be shared with:

  • Carriers (La Poste, DHL, UPS) for delivery.

  • Payment service provider (PayPal).

  • Website hosting provider (secure server located in Europe).

Outside these cases, your data will never be sold or shared with third parties for commercial purposes.

7. User Rights

In accordance with the GDPR, you have the following rights:

  • Access to your personal data.

  • Rectification of inaccurate data.

  • Deletion of your data ("right to be forgotten").

  • Restriction of processing.

  • Objection to processing.

  • Data portability (transfer of your data in a structured format).

To exercise your rights, please contact: hello@decalkoo.com
You will receive a reply within 30 days maximum.

8. Cookies

A cookie is a small text file placed on your device when visiting the site.

We use:

  • Essential cookies: required for site operation and order processing.

  • Analytics cookies: traffic measurement and statistics.

  • Marketing cookies: only if you accept them (e.g., advertising tracking).

On your first visit, a cookie banner allows you to accept, refuse, or customize your preferences. You can change your choices at any time in your browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your data against loss, alteration, or unauthorized access.

Payments are secured via PayPal. No banking details are stored on our servers.

10. Contact

For any questions regarding data protection:
hello@decalkoo.com

11. Governing Law

This policy is subject to French law.
In case of dispute, only the French version shall prevail.